A user will receive a “Mover’s Suite could not send the email message!” error when the application encounters a problem attempting to send the email using the QuickSend utility. 

 

Figure 12: Email error

 

If this error is encountered, then a system administrator or IT professional will need to evaluate the setup described within this section and/or check the system log files for a source of the problem.  The most likely cause of the error, however, results from a user not being setup correctly on the system.

 

If Microsoft Outlook is not installed, or not installed correctly, Microsoft Office will display “An extension failed to initialize” error. 

 

Figure 13: Microsoft Outlook error

 

If this error is encountered, an IT professional will need to verify that the Microsoft Outlook is installed and accessible on the client machine.