Email Option Description

Description

Accept Self Haul

Occurs when the Request Self Haul has been authorized through the Move Information tab and a message is sent with a subject line of “Self Haul authorization” and includes the following information:

Shipper

Load Date

Estimate Number

Message of “Please review this order as soon as possible.”

Cancel Service

When a service is cancelled in Local Dispatch a message is sent with a subject line of “Local Service Canceled” and contains the following information: 

Order Number

Shipper

Service (description)

Canceled by (user)

Claim Alert

When a Claim Notification note is created on the system a message is sent with a subject line of “Claim Notification” and contains the following information: 

Order Number

Shipper

Alert Description (contents of note)

Logged by (user)

Logged on (date)

Clear Service

Occurs when a service has been cleared in Local Dispatch and a message is sent with a subject line of “Cleared Service” and includes the following information:

Message: “The following service(s) have been cleared by dispatch.

Order Number

The following information repeats as needed:

Service Date

Service (description)

Number of Crew  assigned to Service

Number of Hours assigned for Service

Totals listed for the following:

Total Number of Crew for all Services

Total Number of Hours for all Services

Decline Service

Occurs when a service has been cleared in Local Dispatch and a message is sent with a subject line of “Cleared Service” and includes the following information:

Message: “The following services have been declined by dispatch.

Order Number

The following information repeats as needed:

Service Date

Service (description)

Number of Crew  assigned to Service

Number of Hours assigned for Service

Totals listed for the following:

Total Number of Crew for all Services

 Total Number of Hours for all Services

Decline Reason (note)

Dispatch Status Change

Occurs when the status of service has changed in Local Dispatch and a message is sent with a subject line of “Dispatch Status Changed” and includes the following information:

Message: “Dispatch has set the following dispatch status.”

Dispatch Status Changed To (new Dispatch Status)

Order Number

Shipper

Service (description)

Service Date

Changed by (user)

Edit Service

Occurs when a service is edited through Local Dispatch and a message is sent with a subject line of “Local Service Changed” and includes the following information:

Message: “The following service has been Changed by dispatch.”

Order Number

Shipper

Service (description)

Changed by (user)

Request Self Haul

Occurs when the Request Self Haul has been requested through the Move Information tab and a message is sent with a subject line of “Request Self Haul” and includes the following information:

Shipper

Load Date

Estimate Number

Message of “Please review this order as soon as possible.”

Sales Lead

When a Sales Lead is created a message is sent with a subject of “Calendar Appointment Added” along with the following information:

Message “User” + user + “ has added an appointment to your calendar for the “ + estimated date + “. Please check your calendar.”

Requested Pack Dates

Requested Load Dates

Requested Delivery Dates

Moving From (address)

Home Phone (at origin)

Work Phone (at origin)

Moving  To (address)

Home Phone (at destination)

Work Phone (at destination)

Created by (user)

Note: Can only send message to Sales, Other, and OtherEmail.