Notes and tasks associated to a claim record are similar to that of an order record, in general, and can be viewed from within the Claims interface through the Tasks and Notes tabs.
Further, the Tasks specific to the claim record are listed separately from those of the order, and a user can turn the Show All option on to enable all tasks associated with the order and claim records to be visible within the grid.
A special note type can also trigger a Claims Alert on the account, allowing all users that reference the record a visual cue of the pending or active claim.
Claim Notes and Claim Alerts