The Claims Out of Balance report lists all claim records with an outstanding balance and is grouped by the Adjuster (set within the Claims Detail dialog). All out-of-balance records that do not have the Adjuster set will all be grouped and totaled under the “<no adjuster>” heading.
All the information that a user needs to evaluate the status of claim settlement(s) is viewable from this report.
The Balance amount is computed for each listed claim record as follows:
Total amount of all Settlement Items LESS
Total amount of all Receivables Items LESS
Total amount of all Chargeback Payable Items PLUS
Total amount of all applied Chargebacks EQUALS
Balance
To launch the report from within the Mover’s Suite application, access the main toolbar and select Tools > Reports > Claims Out of Balance and the Report Viewer dialog should appear with the contents of the report.
The report is grouped, alphabetically, by the adjuster and a user can optionally specify an individual adjuster to report on.
On the left side of the report are the basics used to identify the claim, along with its status.
Figure 42: Left half of the Claims Out of Balance report
To the right is listed the details of the amounts involved to settle the claim, including a balance field that is a sum of the amount to settle the claim, less amounts received, less the payable chargeback amounts, plus any chargeback amount already applied to the claim.
Figure 43: Right half of the Claims Out of Balance report
Negative amounts appear in bracketed red numbers and represent that not enough money has been received to settle the claim.
Claims Out of Balance Item
Descriptions