A: The Declared Value exists in Claims for informational purposes only.  It is meant to provide the claim adjuster with the declared value of the shipment as determined by the shipper on the original, signed Bill of Lading.

 

A: The No Fault indicator is used by insurance companies to determine if van line points are affected or not.  If No Fault is checked, then, potentially, the van line involved with the move will not be adversely affected by the claim.

 

A: The Amount Claimed from the Claim Detail screen is currently used to indicate the initial dollar amount of the claim.

 

A: The Type of Move can directly affect the general ledger account selected for expenses when charging warehouses and agents on the claim.  The Type of Move is editable in the Claims Module to allow users to make corrections prior to posting transactions.

Changes made to the fields listed in the table below also affect the order.

 

Field Name	Order Location Affected by the Change
National Account	Billing Information > Account Number (and Name)
Type of Move	Move Information > Type of Move
Tariff/Rate	Billing Information > Tariff/Rate
Valuation	Move Information > Type
Declared Value	Move Information > Amount

 

Separate data is maintained for a claims record in all other fields within the Claim Detail screen.  Name, Branch, Task Definition and Group, etc. are all unique to the claim record and will be separate from the order.

 

A: Yes, the grid settings are saved.   Each user’s grid settings are saved and made available to them the next time they access the Claims module.

 

A: On some systems a centralized branch is used to manage and settle claims.  In such cases, the branch used to settle the claim “settlement branch” is also the branch assigned to the claim and the branch that will be receiving claim settlement fees paid by van lines and other agents. 

The settlement branch can assign charge back and liability to the appropriate branches as necessary.

 

A: No.  Currently, intestate claims data is not included in the information downloaded from the UniGroup mainframe.

 

A: Yes.  If the driver is to receive a chargeback, then the long distance dispatcher can assign the driver to the original order.  The claim can then be processed under the original order which will allow accounting to post the liability and chargeback to the driver.

A: No.  All claims transactions will need to balance.  Refer to the Claims Out of Balance.

 

 

A: The phone number and email fields within the Claim Detail screen represent the next evolution of data entry.  An unlimited number of types can be defined by administrators and used within either.  Instead of referencing multiple fields to track the work, cell, or fax number, for example, a user can press the button, select the appropriate type, and enter or view the corresponding number.

Refer to the Claims Definition Setup for information on the Claim Phone Type.  The email address types are defined within the EmailAddressType database table (not currently under administrative setup).

When defining a new Claim record, data from the Order will populate most fields within the Claim Detail, including the phone number and email. 

 

A: Currently, the Claims Out of Balance is available.  Feel free to submit report suggestions to your support professional.