Alerts message will appear when customers assigned to the selected Collector(s) trigger the alert.  See the Alerts Setup for criterion identification.

 

The alert message includes the description of the alert along with a count of the number of customers that have no activity logged out of a total number of customers qualified for the alert.  The alert message can be expanded to view all customers that trigger an alert.  Customers that have a new alert will be listed with a new alert indicator ().  Customers that have had activity logged against a particular alert will not have this icon and will display the Last Activity Date within the same listing (see Fig. 16 below).  Customers display in alphabetical order by those with no activity and then by Last Activity Date with the most recent customers appearing at the bottom.

 

Figure 17: Features of Alerts section

 

When a customer is selected within the alerts listing, account information will appear within the Customer Information section (see AR Credit & Collections Customer Information section for details).

 

Note: Alerts are automatically generated in MoversSuite.  Refer to the Alerts Setup for more information.