Claims Glossary

Listed below we’ve defined some of the key terms used within this guide.

Term	Definition
Adjuster	Person defined by the moving company to work on claims they represent. This can also be a third-party agent or other person as specified in the Claim Assigned To field of the Claim Detail dialog.
Agent	Contractor or other outside entity that does work for the moving company.
Claim	A claim is a statement of loss, damage, or delay to a shipment while in the care, custody, or control of the carrier or its affiliated agent.
Claim Item	An identifiable component of a claim that can be used to assign settlement, liabilities (chargebacks), and receivables to.
Claimant	Person, or persons, that are filing the claim. They are defined in the Last Name and/or First Name field of the Claim Detail dialog.
Customer	An entity that pays the moving company money for goods and services rendered.
Handling Expense	Amount paid to others for their part of managing the claim for the moving company.
Handling Revenue	Amount received by the moving company for managing the claim for them.
Liabilities (Chargebacks)	Total potential cost (liability) and realized cost (chargeback) to someone involved with the move for their part of the claim.
Receivables	Money received by the moving company to settle a portion, or all, of a claim.
Settlement	The act of satisfying (monetarily or non-monetarily) of a record claims.
Vendor	An entity that the moving company pays for goods and services rendered.