MoversSuite Administration (web) > Collections > Result Types

 

Result Types provide a mechanism for identifying what is expected from the customer upon logging an activity.   Additionally, a Result Type marked as required will require that a follow up task be defined when the activity is logged.

 

Figure 59: Result sample drop-down values

 

Use the Result Type setup to define anticipated results of exchanges between collections personnel and customers. 

 

Result Type Field	Description
Result Type	Enter a text description (up to 30 characters) that will appear when users are selecting a Result within the Log Activity function in AR Credit & Collections.
Follow Up Required	Setting this flag will require that that a follow up task be defined when customer activity is logged within the Log Activity dialog.

 

The following is a list of default Result Types supplied by MoversSuite:

•      Payment Promised (Follow Up Required set)

•      Email Sent (Follow Up Required set)

•      Left Voicemail (Follow Up Required set)

•      Payment Received

 

A database refresh must be performed to implement changes made in the Result Type setup.  Refer to the Data Warehouse Refresh topic for more information.