MoversSuite provides a separate, customizable web-based application designed to allow limited access to live move information for a household goods shipments and 3rd proviso moves (special commodities and electronics). Access is provided through two user classifications: Transferees and Account Representatives.
A Transferee is a portal user looking for data regarding a single MoversSuite order. Transferees will have access to a single MoversSuite order by supplying an Order Number and Last Name (company name). These users will also be provided a few additional tools including a personalized move planner, moving tips, and an online performance review.
Account Representatives are users defined in MoversSuite and access the Customer Web Portal using login credentials. These users will have access to one of three search utilities based on whether they are setup to access household goods, electronic, or special commodities moves. Additionally, new household goods order leads can be generated by account representatives. Other options include the ability to save searches as Comma Separated Values (CSV) files, send emails to coordinators, create portal-specific notes (household goods and special commodities), and view online performance reviews created by transferees (household goods).
The application itself has been designed to be customized to suit the needs of the company and can be easily adapted to an existing website scheme. Also, a global configuration file allows an administrator to quickly define hyperlinks used within the application.
When deployed initially, the default screen layout will include a home page featuring login access points for the Transferee and Account Representatives.
Figure 1: Login page
A URL will be provided to transferees and account representatives by the moving the company that can be entered in the address line of a web browser, directing them to the Customer Web Portal login screen.
Customer Web Portal Common Functions
Customer Web Portal Transferee
Access
Customer Web Portal Account Representative
Access