The Work Ticket option performs two functions: (1) generates a ticket number for the selected service if one has not yet been assigned; and (2) opens the Work Ticket Report.  When a ticket number exists, the option will not generate a new ticket number but will display an updated work ticket report.  The Ticket Number is assigned to a service or group of services that are scheduled for the same day and is generated by taking the Order Number and appending it with an incremental counter beginning with one for the first ticket created for a particular order.  For example, if the order number is 124-12345-10, then work tickets generated under it will be 124-12345-10-1, 124-12345-10-2, etc.

 

The Ticket Number displays next to the Work Ticket button on the Dispatch Center screen.

 

Figure 18: Work Ticket button and display

 

The Work Ticket Report can be generated any number of times by pressing the Work Ticket button.  The data displayed within the report will reflect what is currently set for the order and service.  Multiple services with the same date of service and the same origin or destination can be selected and processed under the same work ticket (see Add Local Service for origin/destination setting reference).

 

A ticket number is generated only once for a service.  Pressing Work Ticket for a service(s) with a ticket number will display the report.  The report is regenerated upon being evoked and will reflect any changes made to services listed on the work ticket.