The diagram below provides a general idea of the claim process within the Claims Module.

As illustrated, there can be multiple claims for each order.  For each of the claims there can be as many items as needed to make up the details of the claim and for each of which there can be a variety of ways that the claims will be settled.

 

In this example, there is Order Number 311-3-7 which has two claims against it; Claim Number CL-1-1 and CL-1-2.  Claim CL-1-2 is made up of two items, a cracked window and a broken fence, that the claimant is requesting a total of $680 for.

 

The driver denies cracking the window so the moving company will attempt to deny the claim.  He admits, however, that he hit the fence and will be responsible for settling this item.  The van line then decides to reward the driver for their good record, so they cover $500 of the claim and leave only $100 for the driver to pay.

 

Each of the items above can be tied to the claim as unique components of the claim and its settlement.  When monetary transactions occur for these items (payments received and paid) they will be handled seamlessly by Payment Management processing.

 

Handling Revenue was also received from the move and used to cover part of the second claim in the above example.  This item, along with Handling Expenses, is not considered a direct part of the claim but can be included if desired; as in this case where the revenue is used to cover a driver’s deductible.

 

Each and every claim and its related settlement will be different.  MoversSuite has anticipated this and has provided its users an incredible tool that will allow for managing this diversity in the claims process.