The services that are listed for the order can have their status overridden from within the Account Profile tab.  The Override Service option is available through right-mouse click on a selected record within the Services grid.

 

Figure 9: Account Profile > Services > Override Service option

 

Once the Override Service option is evoked, the Service Override dialog will appear prompting the user to select a status and enter a comment as the reason why the override occurred.  The default status is set defined within the Account Profile Management interface.

 

 

Figure 10: Service Override dialog