Issue:

UniGroup options do not exist in administrative setup

Cause:

The system variables for UniGroup uploading have not been defined.

Resolution:

Reference the  section and verify or correct values within the following tables:

Xml Import Type, Xml Interface, Xml Interface Branch, Xml System, and Xml System Options. 

Issue:

Unable to locate UniGroup upload options within MoversSuite

Cause:

Either the system is not set up to upload to UniGroup or branch security is preventing the user from accessing the functions.

Resolution:

Verify that the system is set up to perform UniGroup uploads and that the branch is enabled to access UniGroup functions.

Check the following:

Verify that the Mover’s Suite Administration > Third Party Apps > XmlInterfaceBranch setup is correct and that the Branch of the Order has a matching entry within this setup.

Issue:

Invalid Note Type was specified

Cause:

Van Line Code behind the specified Note Type is not valid for a UniGroup Memo Pad upload.

Resolution:

Verify that the Note Type is correct and references a Van Line Code supported by UniGroup. 

Check the following:

Verify that Mover’s Suite Administration > MMS > General > NoteType setup is correct.  See the Note Types Setup for Memo Pad Uploads section for more information.

Issue:

Receiving an agent authority orders are not supported error

Cause:

The order is not of Van Line authority. 

Resolution:

Agent authority orders are not supported. 

Check the following:

Verify that the MoversSuite > Move Information > Authority field references a van line.

Issue:

The server name or address could not be resolved

Cause:

Invalid web service reference.  

Resolution:

Verify that the XML System Options are correct and that the URL is valid.  Contact an IT professional to confirm that the web service is valid and operational.